Rerouting the Last Mile: How Workers Shape Sustainable Urban Logistics
The last mile is undergoing a rapid technological shift. Logistics companies are electrifying their fleets and deploying new digital systems for routing, tracking, and delivery management. Artificial intelligence (AI) is increasingly built into these systems, promising lower emissions, shorter distances, reduced fuel use, and lower operating costs. But Hanbit Chang’s dissertation, Rerouting the Last-Mile: Contested …