Drivers make it work where software stops: what the electric last mile really runs on
Fleet electrification is usually told as a technology story: replace the diesel van, optimize the route, tick the zero-emission box. Hyunji Chang’s paper in Mobilities tells a different story. Sustainable last-mile delivery is not simply implemented. It is assembled, day by day, by the people who do the work. Chang studied PostNL’s rollout of light …