by Walther Ploos van Amstel
The rise of online shopping has changed consumer expectations, with more people choosing to have products delivered directly to their homes. Grocery home delivery is a growing segment within this trend, but it presents specific logistical challenges. Groceries typically have low profit margins, while last-mile delivery is expensive. Orders are often large, heavy, and perishable, …
Food delivery services have more than tripled in size since 2017, accelerated mainly by the COVID-19 pandemic. This explosive growth has not only reshaped consumption habits but also had profound implications for urban mobility and last-mile logistics. A systematic literature review conducted between 2012 and 2022 offers the first comprehensive overview of how food delivery …
As cities face the dual challenge of growing e-commerce and the need for more sustainable urban mobility, improving last-mile delivery becomes essential, especially in the fast-growing sector of online groceries. A recent study explores how crowdshipping, where in-store shoppers deliver groceries to other customers, can offer a promising alternative to traditional van-based delivery models. Integrating …
To enhance customer satisfaction, e-retailers have prioritized last-mile e-grocery delivery services that incorporate time windows. However, the sustainability challenges associated with this approach necessitate an evaluation of its impact. A recent article aims to define a method for assessing the sustainability effects of time windows and apply it to a specific case study. Through desk …
Belgium’s Carrefour Market is collaborating with Shopopop. Customers can deliver groceries for others, such as neighbors, and earn between 6 and 9 euros. Orders are placed via the Carrefour Fast Delivery app, which offers same-day grocery delivery. Shopopop claims to be the largest crowd-shipping platform in the world. The 6 to 9 euros is a …
Turkish quick commerce startup Getir is leaving Germany, the Netherlands, and the UK. Getir will concentrate exclusively on its domestic market, signaling a significant turning point for the business that once dominated the European speedy grocery sector — an industry swiftly transitioning from VC fascination to ridicule within a few brief years. With only a …
Online grocery in Europe is returning to growth and is increasingly evolving into an independent, profitable format with a differentiated value proposition. Online grocery lost market share in 2023, but consumers are starting to return as spending power recovers, says McKinsey. The net intent of consumers to buy more food online has returned to positive, increasing …
The emergence of digitalization has led to the creation of various marketing channels. Consumers now have numerous options for shopping in the fresh food and grocery retail sector. Analyzing their behavior is crucial for retailers. A recent paper offers a cutting-edge review of existing studies on consumers’ channel choices when purchasing groceries. The research A …
Once more, Dutch online food delivery companies, namely Crisp, Jumbo, Getir, and Picnic, are grappling with substantial financial setbacks, further compounded by the recent closure of Dutch Pieter Pot. These financial challenges extend beyond mere teething problems associated with growth. In addition, the escalating minimum wages and the augmented expenses related to light electric vehicles …
Last-mile delivery success depends on consumer acceptance of such services, yet little is known about the unattended delivery experience. To address the challenges in last-mile deliveries, retailers have pushed to develop innovative delivery solutions. In particular, the emerging service of unattended home delivery offers the potential to enhance consumers’ delivery experience, as they can receive …