by Walther Ploos van Amstel
Heleen Buldeo Rai loves sustainable online shopping; she wrote her Ph.D. thesis about it in 2019. In her thesis, she takes the reader by the hand along the ‘customer journey.’ Of course, we already know that we don’t have to be ashamed of ordering online. But, it can be much more sustainable with less impact …
The COVID-19 disruption has accelerated the blending of brick-and-mortar retail and logistics real estate. This has resulted in the emergence of a new hybrid store model, one that takes omnichannel strategies to the next level, promising to revolutionize the retail and industrial & logistics industries.
The purpose of a new paper by researchers from the University of Cambridge is to investigate the interplay between configuration dimensions (network structure, network flow, relationship governance, and service architecture) of last-mile supply networks (LMSN) and the underlying mechanisms influencing omnichannel performance.