by Walther Ploos van Amstel
A new government-commissioned study examines whether the Netherlands could introduce mandatory return charges for online clothing and the environmental impact that would have. While the concept seems simple, the findings are far more complex and highly relevant for e-commerce leaders. Returns: a structural and costly habit Free returns have become the norm: 71% of Dutch …
UPS announced that it has agreed to acquire Happy Returns from PayPal. Happy Returns is a U.S.-based software and reverse logistics company that enables frictionless, no-box, no-label returns for U.S. merchants and consumers. “We know that returns have long frustrated shoppers and retailers looking for quick and easy solutions,” UPS CEO Carol B. Tomé said. …
The e-commerce market has boomed in recent years. But, with the growth in sales, the number of returns has also increased significantly. Whereas online stores used to entice consumers with free returns, it is major brands such as H&M and Zara recently started charging fees. By doing so, they want to reduce the cost of …
In May 2023, new H2020 research opportunities are open for zero-emission e-commerce and freight delivery and return choices by retailers, consumers, and local authorities. The total indicative budget for the topic is euro 6 million. Projects are expected to contribute to all of the following outcomes: Better understanding of customers’ willingness and motivations to choose …
Zalando, Europe’s leading platform for fashion and lifestyle, partners with the Dutch logistics network Homerr, making returns even more convenient for its customers in the Netherlands. Homerr is the largest independent social logistics network in the country, enabling private individuals to operate as pick up and drop-off points and collect packages for the whole neighborhood.
While many postal companies are reducing the number of mailboxes on the streets, Royal Mail is converting theirs for parcels. Royal Mail is introducing the UK’s first ever parcel postboxes in 1.400 locations across the country after a successful trial.