Tag «time windows»

Is it worth waiting before communicating delivery time windows to customers?

Customers increasingly expect fast and precise delivery information, yet logistics service providers know that committing too early to delivery time windows can seriously undermine route efficiency. A recent paper tackles that tension head-on by asking a deceptively simple question: is it worth waiting before communicating delivery time windows to customers? The authors focus on next-day …

Assessing the impact of time windows on e-grocery delivery sustainability

To enhance customer satisfaction, e-retailers have prioritized last-mile e-grocery delivery services that incorporate time windows. However, the sustainability challenges associated with this approach necessitate an evaluation of its impact. A recent article aims to define a method for assessing the sustainability effects of time windows and apply it to a specific case study. Through desk …