Cycle logistics has seen impressive growth in recent years, emerging as a vital part of urban freight systems across Europe. Unlike app-based platform couriers, cycle logistics operators have evolved organically from a wide range of origins — from major logistics providers to cooperatives and even public institutions. This diversity in origins reflects the sector’s adaptability, but it also presents significant challenges. As demand increases, operators face mounting pressure to organise operations more systematically, scale effectively, and attract and retain skilled couriers.
This modal shift not only supports sustainability goals but also represents a pathway to creating tens of thousands of local, high-quality jobs. However, entry into the profession often relies on informal networks, personal interest, or prior exposure to cycle logistics — conditions that unintentionally limit access and diversity. Individuals from underrepresented communities may not view themselves as eligible or qualified, and there are few formal pathways to change this perception.
Introducing structured and recognised training programs could be a game-changer. First, it would equip new entrants — especially those from marginalised backgrounds — with the skills and confidence needed to thrive in the sector. Second, it would elevate the profession, turning what is often seen as a temporary or precarious job into a credible and attractive career choice.
This report presents an in-depth analysis of cycle logistics operators across 12 European countries. It explores the profiles of current bike couriers, the competencies required for success, and the types of training already in place. The aim is to identify key needs, share best practices, and highlight critical gaps in workforce development. Strengthening training pathways isn’t just about efficiency or safety — it’s about unlocking the full potential of cycle logistics as a socially inclusive and sustainable sector.
The Case for Structured Training
Cycle logistics is emerging as a sustainable and socially responsible solution to urban delivery challenges. Yet, to truly scale its impact, the sector must professionalise, and structured training programs are central to this transformation.
Today, most bike couriers learn on the job, often without formal prerequisites or standardised instruction. While this model suits overqualified candidates, it limits accessibility for a broader and more diverse workforce. The sector widely acknowledges the value of training, particularly in improving safety, equipment care, and service consistency, but formal programs remain scarce.
Notably, initiatives led by operators such as Urbike and Carton Plein demonstrate that structured training is both feasible and effective. These examples illustrate the value of investing in qualified trainers and underscore the need for more comprehensive collaboration across the sector to establish common training standards.
Building a professional training infrastructure will help legitimise cycle logistics as a viable career path, attract new talent, and support the sector’s long-term growth in line with sustainable urban mobility goals.
Source: CICLE Project https://cicle-program.com/
Co-funded by the European Union (2023-2025)