by Walther Ploos van Amstel
Scroll through any academic journal on city logistics, and you will find the same framing: how do we scale out-of-home delivery systems to keep pace with the rapid growth of e-commerce? It is an important-sounding question. It is also, increasingly, the wrong one. The inconvenient truth is this: e-commerce is no longer growing the way …
Failed deliveries are one of the most stubborn headaches in urban logistics. The courier arrives, nobody’s home, and the whole costly cycle begins again: a second attempt, extra fuel, more emissions, and a frustrated customer. A new study published in Research in Transportation Economics (Escudero-Santana et al., 2026) takes a fresh angle on this problem: …
PostNL opened 2026 with a notable shift in its e-commerce operations: total parcel volume dropped 7.1% compared to the same quarter last year. Yet the company made this choice deliberately. So what’s going on? Fewer parcels, but worth more Revenue from the e-commerce segment came in at €451 million, down from €473 million in Q1 …
Few logistics questions seem more mundane than where to put a parcel locker. Research papers in Urban Logistics Transformation (Springer, 2026) make a compelling case that this is actually one of the most consequential spatial planning decisions a city can make; touching on equity, emissions, local commerce, and the circular economy all at once. Location …
For decades, package visibility has depended on a driver remembering to scan. UPS wants to change that — and its rollout of RFID sensing across the entire U.S. small-package network is the most concrete step any major carrier has taken to make that happen. As of this week, every UPS delivery vehicle in the country …
In 2025, Dutch PostNL continued its strategic transformation from a traditional postal and parcel operator into a digitally driven, data-powered logistics platform. Innovation focused on modernising the digital ecosystem, embedding AI into daily operations, strengthening cybersecurity, and improving customer experience across the entire delivery journey. At the customer interface, the PostNL app became the central …
Parcel delivery is structurally failing due to a race-to-the-bottom price war that undermines service quality, labour conditions, and customer trust.Consumers face unreliable delivery, poor tracking, and weak customer service, while retailers’ focus on the cheapest delivery shifts responsibility and accelerates the decline in service.The sector needs consolidation, fair pricing, stronger collaboration, and online retailer accountability …
Urban freight distribution has become one of the toughest sustainability challenges for modern cities. In a new study published in Transportation Research Part D, Jiménez and colleagues analyse how different distribution strategies influence operational efficiency and environmental impact of city logistics. Their goal is clear: to quantify how choices about vehicle deployment, routing, and consolidation …
The last mile is one of the most critical and costly segments in logistics. It directly shapes both operational efficiency and profitability. Yet, managing courier workflows remains complex due to varying work patterns, route deviations, traffic congestion, and other external factors. A recent study based on real-world data from a Spanish logistics company sheds light …
The growth of e-commerce has reshaped retail and city streets. Today, more than 20% of global retail sales happen online, a trend that shows no sign of slowing. This has brought undeniable convenience to consumers and economic gains for retailers and logistics providers. However, it has also led to a surge in delivery vehicles on …