UPS named winner in IDC’s Best in Future of Operations North American Awards

International Data Corporation (IDC) announced UPS was named Overall Winner of the IDC Future Enterprise Best in Future of Operations North America Awards for its “On-road Dynamic Route Optimization and Navigation” (ORION 3.0) project. The annual awards recognize an organization that can rethink how operations are managed.

At the heart of ORION 3.0 is UPS’s desire to enhance and optimize drivers’ ability to do what they do best, provide world-class service to UPS customers. UPS delivers complete and accurate manifests via automated data flows, navigation to their next stop, and on-road dynamic updates as conditions change. This, in turn, enhances customers’ experience with more accurate Estimated Time of Arrival updates. When drivers are more efficient and effective, UPS saves time, fuel, and reduces miles driven, reduces greenhouse gas emissions, and provides better customer service. In addition, this solution processes 800+ million messages daily to facilitate on-time delivery of 21 million packages per day in the U.S. with a significantly reduced service cost.

IDC’s Future of Operations framework emphasizes the importance of building infrastructure and digital capabilities to develop resilient decision-making that keeps enterprises tightly aligned with customer expectations and demands. One of the critical aspects of the evolution to resilient decision making is ensuring all the vital data and information is ingested, contextualized, organized, and visualized for crucial decision makers. IDC’s Best in Future of Operations award celebrates organizations that have successfully made a fundamental shift in their operations model, a lynchpin to effectively scaling digital transformation initiatives.

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