We see more and more platforms offering food home delivery services through courier services in big cities. Due to this boom in last-mile delivery or logistics, UOC experts have studied the operation of food home delivery platforms, such as Just Eat, Glovo, and Deliveroo, which work in the city of Barcelona, to analyze the profitability of these business models and estimate the number of orders needed to achieve this profitability.
In their research, the authors analyzed public data from the different companies to ascertain how the profit is generated on this type of platform. As well as studying the revenues, both those which come directly from the restaurants and those which come from the clients, they also assessed the fixed costs and the variable costs involved in each delivery.
Profitability of the service
After analyzing the context and the situation, the experts estimate that at least 8.000 orders a day are needed for this type of platform to begin to be profitable from its operation. “This would be the most benevolent scenario. With the alternative scenario, in which we add all those costs related to the expansion of this type of company in other markets, we find that these 8.000 services have to be increased to 19.000 for the operating system to profitable, which is a little surprising”, explains Álvarez.
Despite this situation, these companies do not base their income on just their delivery activities alone. They are founded on two pillars: the investors and venture capital funds which allow them to remain in the business and participate in other business models. Álvarez: “Although their main business is food home delivery, it’s difficult for them to be economically profitable and, therefore, they have to begin to choose other complementary business models, such as the delivery of other types of products or complimentary services for restaurants, such as ghost kitchens. Their ultimate goal tends to be to attract as many users as possible in order to offer them additional services, although it’s true that in the course of the research we didn’t focus on the internal algorithms of each platform”.
Indeed, unlike other types of companies such as Amazon, the delivery people from home delivery platforms tend to be distributors who use bicycles or motorbikes, known as ‘riders’, because the origin of the product is restaurants from the city and greater flexibility is needed. “The cost of riders is another factor that we analyzed and we considered alternative scenarios to the current ones”, Álvarez added.
Moreover, based on the research data, the authors observe future lines for this type of company in which the application of this type of services to other sectors, not just food delivery, is envisaged. For example, one of the scenarios that the experts consider is the direct recruitment of riders by these companies. In this case, the delivery costs would increase by 30%. However, the trend in this sector tends to be toward the mass outsourcing of riders with temporary employment agencies, which will slightly reduce this extra cost and maintain flexibility.
The experts depict a future in which these companies also pursue several business lines in order to obtain greater economic profitability than that achieved from food home delivery operations alone.
Eduard J. Alvarez-Palau, Laura Calvet-Liñán, Marta Viu-Roig, Mariem Gandouz, Angel A. Juan, Economic profitability of last-mile food delivery services: Lessons from Barcelona, Research in Transportation Business & Management, 2021, 100659, ISSN 2210-5395