Logistics companies are facing an era of unprecedented change as digitisation takes hold and customer expectations evolve. These changes bring both risk and opportunity. New technologies are enabling greater efficiency and more collaborative operating models; they’re also re-shaping the marketplace in ways that are only just beginning to become apparent. New entrants, whether they be start-ups or the industry’s own customers and suppliers, are also shaking up the sector.
In this new paper PWC discusses four key areas of disruption logistics companies need to focus on now, and explore some possible futures of the industry: customer expectations, technology, new entrants to the industry and redefining collaboration. Finalizing the paper with the concept of four strategic scenario’s to help companies drive success.