Research: lessons learned of 10 years Binnenstadservice (NL)
During the International City Logistics Conference, 2019 Hans Quak (TNO NL) presented his research on lessons learned of 10 years of Binnenstadservice. In the Netherlands, Binnenstadservice (BSS) runs UCCs and UCC services for over a decade now. The research discusses the development and the experiences of running a UCC in practice in the form of lessons learned.