Tag «e-groceries»

Research: customer experience with unattended home delivery

Last-mile delivery success depends on consumer acceptance of such services, yet little is known about the unattended delivery experience. To address the challenges in last-mile deliveries, retailers have pushed to develop innovative delivery solutions. In particular, the emerging service of unattended home delivery offers the potential to enhance consumers’ delivery experience, as they can receive …

The carbon footprint of alternative grocery shopping and new transportation options

The COVID-19 pandemic has accelerated the growth of e-commerce and automated warehouses, vehicles, and robots and has created new options for grocery supply chains. As shoppers searched for safe and convenient ways to get essential items, grocers adapted to meet increased e-commerce demand. Micro-fulfillment center enabled grocers to quickly fill pickup orders, sometimes within an …

Research: ‘sorry we do not deliver to your area’

The British grocery retail sector is experiencing rapid growth in online ordering for home delivery, resulting in considerable supply-side investment in delivery and fulfilment infrastructure. For retailers with a physical store network, assets typically utilise larger format stores as delivery and fulfilment hubs. Proximity to the store network and delivery infrastructure capacity thus drives the …

Towards profitable growth in e-grocery retailing: the role of store and household density

Despite the continued growth of e-grocery sales, few companies make any profits in this retail segment. Increasing market shares and associated drop densities may make profitable operations possible. Higher delivery fees seem essential to profitability. Yet such higher fees may put e-groceries at a disadvantage compared to the traditional store channel, which remains highly competitive. …

E-commerce is shifting how European grocery retailers seek profitable growth

Reaching profitability in online grocery continues to be a challenge for retailers. Compared to store-based business models, even leading e-grocery players have been struggling to be profitable, particularly while trying to expand. The ongoing need for investments in operational infrastructure, technology, and so on that are required to keep increasing capacity and staying competitive makes …

Designing a new last-mile delivery vehicle for Picnic

Picnic is an online supermarket currently operational in the Netherlands and Germany. Groceries are ordered from an app and delivered to the consumers using a light electric last-mile delivery vehicle. This vehicle is currently used for densely populated residential adreas and works well enough to support the current number of Picnic deliveries.

Is online grocery shopping better for the planet?

Amazon CEO Jeff Bezos claims grocery delivery cuts carbon emissions by 43% compared to traditional shopping. Grist did a fact-check. Grist spoke with experts. They said that on average, ordering online often reduces the carbon footprint of grocery shopping. The word average is key. This finding doesn’t scale down to the individual level neatly, and the way …

Coronacrisis: collaboration is needed in ‘out of home’ and ‘at home’ food deliveries

Dutch cartel watchdog Authority for Consumers and Markets (ACM) will, due to the corona crisis, monitor competition in the Netherlands less strictly. ACM director Martijn Snoep explains: “For example, supermarkets want to know if they can keep each other informed. We are faced with those kinds of questions”. This offers opportunities for groundbreaking cooperation in …